20060815

Dart's pre-canned apology

Thank you for your e-mail to Dallas Area Rapid Transit.

Rest assured this is not the quality of service DART intends to deliver. A copy of your e-mail will be forwarded to our Transportation staff in order to have the operator identified, counseled and reprimanded. Additionally supervisors will be alerted and assigned to monitor for on-time performance.

Again, please accept our most sincere apologies for any inconvenience experienced. We hope that you will continue to allow us the opportunity to serve your transportation needs.

Sincerely

DART Customer Care

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